Aquafine Water Technologies (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable Ajman Free Zone regulations. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
Quote/service request details: property type, product interest, message content submitted via our contact or quote forms
Communication records: information shared via phone, WhatsApp, or email when requesting service or support
Website usage data: pages visited, browser type, and general analytics data (via cookies, if applicable)
3. How We Use Your Information
We use the information we collect to:
Respond to quote requests and inquiries
Schedule and carry out installations, servicing, and AMC visits
Send service reminders and appointment confirmations
Improve our website, products, and services
Comply with legal or regulatory obligations
We do not sell or rent your personal information to third parties.
4. Sharing of Information
We may share your information with:
Our technicians and service staff, solely for the purpose of fulfilling your service request
Third-party service providers who support our operations (e.g., payment processing, SMS/WhatsApp notification services), under confidentiality obligations
Legal or governmental authorities, where required by law
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including ongoing AMC service history, or as required by applicable law.
6. Cookies
Our website may use cookies to improve your browsing experience and understand website usage. You can control cookie preferences through your browser settings.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Subject to applicable UAE data protection law, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, where applicable
Withdraw consent to marketing communications at any time
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, WhatsApp). We are not responsible for the privacy practices of these external sites.
10. Children’s Privacy
Our website and services are not directed at children under 18, and we do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact: 📞 +971 55 491 1500 | +971 56 604 1531 ✉ info@aquafineuae.com 📍 C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
